SAP Knowledge Base Article - Public

2944561 - Error on Sending an Offer Letter - Recruting Management

Symptom

This article describes the behavior and recommendation when any recruiting operator is sending an offer letter and encounters an error with any of the following fingerprint.

  • fingerprint=eb228b7d6464e6f88dbf34048a09803cbdfaf7f4
  • fingerprint=c52f39fd9c7bbc47adf6a032c978da5135bc7cc4

Note: In general, even if your error did not match any of the fingerprints provided, it is advisable to still make the recommended changes, especially if you got an error right after the clicking the offer creation button.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting > Job Requisition.
  2. Open Candidate list.
  3. Open the Candidate Application.
  4. Go to Take Action > Offer > Offer Letter.
  5. Create draft then click Next step then see the error.

Cause

Based on our server logs, the error is due to the Document attachment settings / Attachment file size / Failed to store attachment. 

Resolution

When sending an offer letter with or without an attachment, the system checks the configuration of the Attachment user limit and the Attachment max file size. The error prompts when any of the limits were hit. Note: Even if the offer does not have an attachment this limit can be encountered since the whole offer itself is being treated as an attachment. 

Recommendation: Update the Attachment limits. Go Admin Center > Company System and Logo Settings > Document Attachment section. 

Set Attachment user limit to 'No limit' and the Attachment max file size to '10M'.

 

See Also

2081556 - Document Attachments, Resumes - Recruiting

Keywords

Send offer, Create Offer, Offer, Error, Recruiting Management, RCM, eb228b7d6464e6f88dbf34048a09803cbdfaf7f4, c52f39fd9c7bbc47adf6a032c978da5135bc7cc4, fingerprint=eb228b7d6464e6f88dbf34048a09803cbdfaf7f4, fingerprint=c52f39fd9c7bbc47adf6a032c978da5135bc7cc4 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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