You've created a new type of Service request or Incident. However, system doesn't allow to populate the Dates (Requested Start, Requested End, First Response by, Due by.. ) in the WebUI or Fiori app "Create Service Request".
Dates are available but you cannot be updated
S/4HANA Customer Management
S/4HANA On Premise
KBA , CRM-S4-SRV-SRQ , S4CRM: Service Request , CRM-BF-DAT , Date Management , Problem
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