SAP Knowledge Base Article - Public

2944262 - Manage My Team tile - Max team size

Symptom

Application error when accessing the Manage My Team tile on the Home page. 

Environment

SAP Successfactors HXM Suite

Reproducing the Issue

  1. Line Manager logs into the System
  2. Line Manager trys to access Manage My Team tile on the Home Page
  3. An application error occurs  similar to  (An Application error occurred.Please try again later or notify support (with error information of errorID=fbb5534f-1cdd-418c-b235-831f45b95236, timestamp=2019-12-16T11:42:51.125+1100) if the issue keeps reoccurring  ) 

Cause

The Line Manager has over the max recommended amount of subordinates

Resolution

The tile is designed to provide a summary of outstanding To-Dos and it aggregates data from various modules before rendering it on the Home Page.

Specifically, with LMS retrieving Learning To-Dos/overdue assignment when assignments are counted from curricula as opposed to learning items.

Max Size

It is not recommended to have > 100 sub-ordinates

The issue occurs when the number of direct reports is more than the typical team size. (<100)

Workaround:

As a workaround for Line Managers with Teams over recommended size:

  • Managers can view their employees’ overdue learning items by directly accessing the Learning homepage and the “My Team” tab.
  • They will be presented with a list of their employees with an overdue indicator and count, and they can dig into each one’s details from there.

See Also

2250731 - Homepage v12: My Team Tile

2708714 - All Managers are unable to see Manage My Team tile

2875449 - Manage My Team tile error - There was an error retrieving learning to-dos for your team. Please try again later or contact your system administrator

Keywords

To Do , Manage My Team, Line Manager, Application Error, Learning, Home Page, INC0016171 , KBA , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HXM Suite 2005