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2944099 - Unable to open story in SAP Analytics Cloud Mobile for Android

Symptom

Unable to open story in SAP Analytics Cloud Mobile for Android:

  • Error: Authorization error
  • Error: Slow Internet Connectivity

Note: the issue is only observed from some Android devices like:

  • Huawei Nova 4e: Android 9.1.0.235 / EMUI 9.1.0 / Core version  4.9.148
  • Huawei Nova 4: Android 9.1.0.257 / EMUI 9.1.0 / Core version 4.9.148
  • Nova 5 Pro: Android 9.1.1.189 / EMUI 9.1.1 / Core version 4.9.1154
  • OPPO R15: Android 9 / Color OS v6.0.1 / Core version 4.4.146

But it is working on other Android devices like

  • HONOR 20 PRO: Android 10.0.0.196 / Magic UI 3.0.0 / Core version 4.14.116
  • HONOR V20: Android 10.1.0.160 / Magic UI 3.0.0 / Core version 4.14.116


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Environment

  • SAP Analytics Cloud (Enterprise) 
  • SAP Analytics Cloud Mobile for Android 1.2.0

Product

SAP Analytics Cloud 1.0 ; SAP ERP 6.0

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, android, story, open, mobile, app, Authorization , KBA , LOD-ANA-MOB-AND , SAC Mobile Android Specific , Problem

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