SAP Knowledge Base Article - Public

2944059 - Cannot Update Multi-Channel Collaboration for Suppliers Using Mass Data Maintenance

Symptom

You are trying to update multi-channel collaboration data for a supplier using Mass Data Maintenance, but the template does not contain the necessary tab.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Mass Data Maintenance work center.
  2. Click the link to Export Suppliers.
  3. Use the filtering option to select the relevant supplier(s) to be updated.
  4. Click Go to execute the query.
  5. There's no tab for multi-channel collaboration to be exported.

Trying to update using the Collaboration tab will raise error message "Business feature Multiple Channels is in scope".

Cause

The tab for updating multi-channel collaboration data in currently not available in Mass Data Maintenance.

Resolution

To update multi-channel collaboration data for suppliers, please use the Migration of Suppliers in Enhance already existing records mode.

Note: the MultiChannel Collaboration tab is hidden by default in the migration's XML template, so it will have to be unhidden before it can be used.

Keywords

Mass Data Maintenance, Multi-Channel Collaboration, Suppliers , KBA , SRD-CC-MIG-DMC , Migration: Tool , How To

Product

SAP Business ByDesign all versions