SAP Knowledge Base Article - Public

2943591 - How to Prevent Maintenance Plan from Creating Tickets

Symptom

You are working with Maintenance Plans and would like to understand the options to stop the Ticket creation.

Environment

SAP Cloud for Customer

Resolution

There are some options available, depending on what is needed:

  1. Enable the checkbox - Prevent Creating Multiple Tickets.
    • If this is set to Yes, system will not create Tickets when there are already created ones for the maintained object with Status equal to Open or In Process.
  2. Enable the checkbox - Consider Contract Status.
    • If this is set to Yes, system will always check the linked Contract Status before creating Tickets. Tickets will only be created for Active Contracts.
  3. Set an End Date for specific items.
    • Under Maintenance Items tab, you can set a date limit for Tickets to be created for a specific Item line.
  4. Change the Status of the Maintenance Plan, for all Ticket creation to be stopped:
    • If you set the Status to Blocked, all Ticket creation will stop, but you can revert it later by setting the Maintenance Plan back to Active.
    • If you set the Status to Completed, all Ticket creation will stop and this cannot be reverted.

See Also

Keywords

Maintenance Plan ; Items ; Ticket Creation ; Stop Ticket ; Create ; Contract , KBA , LOD-CRM-MPL , Maintenance Plan Processing , How To

Product

SAP Cloud for Customer core applications all versions