SAP Knowledge Base Article - Public

2943457 - Error: "You cannot perform this action. Add-ins are not supported in this folder" When You Open The Server-Side Outlook Add-In In A Shared Mailbox

Symptom

You are getting the error "You cannot perform this action. Add-ins are not supported in this folder." when you are trying to open the Outlook server-side add-in in a shared mailbox.

Environment

SAP Cloud for Customer

Cause

Shared mailboxes are not supported by Microsoft Office JS API.

Resolution

This is expected behaviour.

Keywords

error; shared mailbox; outlook; server-side; add-in; , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer add-ins all versions