SAP Knowledge Base Article - Public

2943433 - The segmentation Profiles XYZ does not appear in the dropdown list while creating the new segmentation model.

Symptom

In SAP Marketing Cloud the segmentation Profile "XYZ" does not appear in the dropdown list when you choose a segmentation profile for a new segmentation model creation.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Marketing Cloud Edition

Reproducing the Issue

  1. Log on to Fiori Launchpad in SAP Marketing Cloud.
  2. Open the Segmentation APP.
  3. Open the Segmentation Models App.
  4. Choose the Create button. 
  5. In the dropdown you can see Segmentation Profile XYZ is missing (XYZ - All Contacts, All Intercations etc).
  1. seg1.png

Cause

The segmentation Profiles "XYZ" usage is not enabled for the Segmentation Models application hence the segmentation Profiles "XYZ" does not appear in the dropdown list when you choose a segmentation profile for a new segmentation model.

Resolution

  1. Open the Segmentation and Campaign Configuration APP.
  2. Select the Segmentation Configuration.
  3. Select the Segmentation Profiles.
  4. Select the Profile "XYZ". 
  5. Navigate to Use Applications here enable Use check box for Segmentation Modeling.
  1. Seg2.png

Note: To find the Segmentation and Campaign Configuration app the administrator (Role: Administrator Marketing (SAP_BR_ADMINISTRATOR_MKT) should be assigned to the login user.

See Also

Segmentation Profiles

SAP Marketing Cloud

Keywords

Segmentation, Segmentation Profile, Segmentation Object, All Interaction, All Contact, All Accounts, All Accounts and Contacts, All Consumers, Segmentation Configuration , KBA , segmentation, segmentation profile, segm , segmentation model , segmentation configuration , interaction contact , CEC-MKT-SEG , Segmentation , Problem

Product

SAP S/4HANA Cloud all versions