SAP Knowledge Base Article - Public

2943310 - Sales Kit with Identified Stock is Not Supported in Customer Return at Kit Header Level

Symptom

You are trying to create New Customer Return Notification from Sales Order DEF as a reference by selecting Kit Header Item DEF -1.*DEF refers to Sales Order Id, DEF-1 refers to Kit Header Item, Error appears "Sales Kit with batch item not allowed"

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Navigate to Inbound Logistics Work Center
  2. In Common Tasks, Select New Customer Return Notification
  3. In Step-1:Select Outbound Delivery Items, Maintain Sales Order id DEF
  4. Select Go
  5. Select Kit Header Item DEF-1
  6. Select Next
  7. In Step2: Edit Customer Return Delivery Notification
  8. Error appears "Sales Kit with batch item not allowed"

Cause

Currently we do not support Sales Kit with Identified Stock in Customer Return Notification screen, This error appears whenever User selects a Sales Kit Header.

Resolution

To create Customer Returns for Sales Kit ,You will have to select separately those Kit Sub Items with Identified Stock.

  1. Navigate to Inbound Logistics Work Center
  2. In Common Tasks, Select New Customer Return Notification
  3. In Step-1:Select Outbound Delivery Items, Maintain Sales Order id DEF
  4. Select Go
  5. Select Kit Sub Item DEF-2, DEF-3, DEF-4, DEF-5 *DEF-2,3,4,5 refers to Kit Sub Item
  6. Select Next

Keywords

Sales Kit with batch item not allowed, Sales Kit with Identified Stock is Not Supported in Customer Return at the Kit Header Level, Sales Kit with Identified Stock in Customer Return , KBA , sales kit with batch item not allowed , sales kit with batch is not supported , sales kit with identified stock , AP-IDP , Inbound Delivery Processing , Problem

Product

SAP Business ByDesign all versions