SAP Knowledge Base Article - Preview

2942824 - “Clear interaction not possible;.... when pressing "Clear Interaction"

Symptom

  1. Agent wants to clear interaction after saving the interaction record and gets error “Clear interaction not possible; interaction record already saved”
  2. Agent wants to clear interaction after creating a new business transaction and gets error "Clear interaction not possible; object in edit mode"


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Environment

  • SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-FRW , Framework , Problem

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