SAP Knowledge Base Article - Preview

2942671 - How to verify the Configuration of SF Online Offer with eSignature using DocuSign

Symptom

You have enabled electronic signature for offer letters with DocuSign in your SAP SuccessFactors.You encounter problems when using the feature.  From SAP SuccessFactors, errors could be found in the splunk log like the following.

example 1:
...... Exception occured while initializing sending console:
com.successfactors.sca.ServiceApplicationException: DocuSignRestClient.login : No account exists
at com.successfactors.rcmesignature.service.rest.docusign.DocuSignRestClient.callLogin(DocuSignRestClient.java:376)
at com.successfactors.rcmesignature.service.rest.docusign.DocuSignRestClient.login(DocuSignRestClient.java:340)
......

example 2:
...... Exception occured while initializing sending console:
com.successfactors.sca.ServiceApplicationException: This user lacks sufficient permissions to access this resource.
at com.successfactors.rcmesignature.service.rest.docusign.DocuSignRestClient.canCreateNewEnvelopeForAccount(DocuSignRestClient.java:807)
......


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Environment

SAP SuccessFactors Recruiting, SAP Signature Management by DocuSign

Product

SAP Signature Management 1.0 by DocuSign ; SAP Signature Management 2.0 by DocuSign ; SAP SuccessFactors Recruiting 2005

Keywords

SAP SuccessFactors Recruiting, eSignature, DocuSign , KBA , XX-PART-DSN , SAP Signature Management by DocuSign , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

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