SAP Knowledge Base Article - Public

2942159 - Onboarding not been initiated

Symptom

BPE error on intitating onboarding.

Environment

ONBOARDING 2.0

Reproducing the Issue

Initiate onboarding > Monitor BPE logs> Error displays with Error logs.

Check splunk logs: 

Exception caught, BPE will try to match a process instance error definition to handle error on business level by BPE.

cannot be cast to com.successfactors.hris.bean.eo.BaseHrisEO (loaded by java.net.URLClassLoader@0x00007fccdc0d5c30)

Cause

INC0018426/OBX-9966 :existing incident 

Resolution

Unmap Corporate address mapping and Also Unmap Emergency contact.

Do suite integration check to see if values for any National ID , National Country etc flowing or not ( incase mapped) .

Keywords

initiate onboarding , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors HXM Core 2005