SAP Knowledge Base Article - Public

2941957 - Auto Logoff Time Not Respected When Using Single Sign On

Symptom

You have setup a certain period of time for for auto-logoff at company settings. However, this time is not being respected for the users which are using single sign on (SSO). And After a certain period of inactivity a message is displayed offering to prolong the session.

Environment

  • SAP Business By Design
  • SAP Cloud for Customer 

Cause

In this case the auto logoff is triggered due the single sign on token renew.

Resolution

Review the token time-out settings with your Identity Provider (IdP). It's recommended to configure the same setting as in the SAP system.

Keywords

Auto logoff, timeout, inactivity message, single sign on, token , KBA , AP-RC-UIF , C4C UI Framework , SRD-CC-SEC , Security , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2002