SAP Knowledge Base Article - Public

2941030 - Please return to the home page to continue accessing your account - Onboarding

Symptom

  • Cannot start the Onboarding process after pressing the Start button
  • When a user clicks the process tab > Start button, the system shows the following error:

"An error has occurred. Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding. Error Time Stamp:20200624131504."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to Onboarding 
  2. Use the drop down list to select the Process Tab
  3. In the panel, click the Start button
  4. Error message is populating:

"An error has occurred. Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding. Error Time Stamp:20200624131504."

Cause

The Activate Process box is unchecked in Super Admin.

Resolution

Please reach out to your Implementation Partner for the following configuration change:

  1. Go to Super Admin site
  2. Select the Onboarding account
  3. Go to Processes
  4. Select the Onboarding process
  5. Check the Active Process box
  6. Update

See Also

Product Support:

Notice the following in Splunk: 'System.Web.HttpUnhandledException' was thrown. --> Object reference not set to an instance of an object

Keywords

on boarding, SF, success factors, OBD, ONB, onboarding won't start , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , How To

Product

SAP SuccessFactors Onboarding all versions