SAP Knowledge Base Article - Preview

2940625 - Text Change Feed Event for Tickets

Symptom

Text Changes Feed Event includes new creation of text like Notes, Description, Work Description. But if a Processor adds Notes in a Ticket , they are not shown in Feeds Work Center View.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Feed Ticket Text Change Public  Feed Private Feed , KBA , explicit follow , text change , ticket feed , text feed processor agent , LOD-CRM-SRP , Service Request Processing , SRD-CC-FED , Feeds , Problem

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