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2940587 - How to configure the workflow for the enhanced RfC Approval


You use Change Request Management to control your software distribution.

You created a Request for Change (RfC), and the Approval Procedure has been chosen.

You want to use the SAP Business Workflow for the approvals.

There are two different workflow templates available:

  • Workflow Template for RfC Approval CRM_RFC_APRV WS17100016, which uses Smartform email for approval notifications
  • Workflow Template for enhanced RfC Approval CRM_RFC_APPR WS19800038 (availalble since SAP Solution Manager 7.2 SP06)

This KBA explains the configuration steps for the enhanced RfC Approval workflow. These settings are not delivered in the standard.
The enhanced RfC Approval workflow supports two scenarios, depending if you want to use personalized mail forms or not:


For detailed information about these two options, see the documentation in transaction SPRO, customizing activity 'Make Workflow Settings for Request for Change Approval'.



SAP Solution Manager 7.2 SP06 and higher


SAP Solution Manager 7.2


RfC approval procedure, RfC approval procedure enhancement, Enhanced approval management, BUS200916, Organizations, Workflow Template CRM_RFC_APPR, ChaRM, RfC, workflow, mail form, HTML, URL, link, parallel, notification, e-mail

2949792 Approval procedure is greyed out after Support Package update
, KBA , SV-SMG-CM , Change Request Management , CRM-BTX-SRQ-RFC , Change Management , How To

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