SAP Knowledge Base Article - Public

2940497 - SSO is disabled and it is still redirecting to our iDP

Symptom

  • Users cannot login since we have disabled SSO and it is still redirecting to our iDP;
  • Cannot login as PWD because the SuccessFactors is being redirect to our SSO;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. You have disabled the SSO and you are using the default URL (https://<yourdatacenterURL>/login?company=<yourcompanyID>);
  2. The page is still redirecting you to your SSO;

Resolution

  1. Engage a partner or open a new incident under LOD-SF-PLT-SAM to analyze if the Custom Login Page is configured with some redirect;
  2. Provide the HTTPWATCH log from the attempt you are doing;

For Partner and SAP Support:

  1. If the HTTPWATCH contains the parameter below, the root cause is the Custom Login Page. Go in Provisioning > Modify Custom Pages > Custom login page to further anlyze;

Keywords

SSO Settings, Provisioning  , KBA , LOD-SF-PLT-SAM , SAML SSO First Time Setup , How To

Product

SAP SuccessFactors HXM Suite 2005