SAP Knowledge Base Article - Public

2940435 - Product Price Missing From Sales Quote

Symptom

You have maintained Product Price in external system.You replicate the Sales Quote from external system to C4C the Price fields like Price, Price Unit, Discount, Item Value are missing from Product in the Overview of Sales Quote.

Also, you are able to see all the pricing data when you pull Sales Quote data via report/datasource.

Environment

SAP Cloud for Customer.

Reproducing the Issue

Pre-requisite: The Sales Quote is replicated from external system to C4C using A2X API.

  1. Navigate to Sales workcenter.
  2. Navigate to Sales Quotes view.
  3. Open Sales Quote 123(where 123 is Sales Quote ID).
  4. Go to Overview facet.
  5. Product Pricing fields such as Price, Price Unit, Discount, Item Value are blank.

Cause

The Sales Quote 123 is a Quote view document (external quote) and therefore does not contain any Price component data (like Price, Discounts ...). However all the totals are existing, both on Header and Item levels.

Resolution

You will not be able to see Price data but you can see the Price Totals. The relevant fields are for example the Adjusted Item Price, Adjusted Item Value.

You can make these fields visible on the UI Product Facet visible via Adaption.

Keywords

sales quote, price , KBA , sales quote , price , product , discount , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions