SAP Knowledge Base Article - Public

2940218 - B2005 - Personal Information update throws an error: "A technical error occurred due to security key mismatch"

Symptom

After b2005 release, updating any field in personal information portlet for certain employees throws an error "A technical error occurred due to security key mismatch. Please contact your system administrator".

Environment

SAP SuccessFactors Employee Central: Personal Information

Reproducing the Issue

  1. Navigate to a user's personal information.
  2. Make a change to any field and save.
  3. Error occurs.

Resolution

The Engineering team is working on the issue. This KBA will be updated with the resolution details.

@SAP user: Please refer internal memo for logs.

See Also

2930175 - Unable to Change Personal information due to Security Key Mismatch Error

2948060 - B2005: Personal Information error: A technical error occurred due to security key mismatch

Keywords

Personal Information, A technical error occurred due to security key mismatch, Employee Central, CS20200000491702, INC0058888 , KBA , LOD-SF-EC-PER , Person Data (All Person Data Types) , Problem

Product

SAP SuccessFactors HXM Core 2005