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2939984 - SMP install or upgrade fails caused by corrupted wmic.exe

Symptom

  • SMP upgrade from 3.0.11.5 to version 3.0.17 fails with this error in the install log:

    Jun 16, 2020 3:04:08 PM), , com.sap.install.smp.wizardaction.ExecSilentInstall, dbg, stopServerService: arguments: -stop -quiet
    (Jun 16, 2020 3:04:09 PM), , com.sap.install.smp.wizardaction.ExecSilentInstall, dbg, return value: 0
    (Jun 16, 2020 3:04:11 PM), , com.sap.install.smp.wizardaction.ExecSilentInstall, dbg, stopServer: command: D:\SAP\MobilePlatform3\Server\stop.bat
    (Jun 16, 2020 3:04:11 PM), , com.sap.install.smp.wizardaction.ExecSilentInstall, dbg, stopServer: arguments:
    (Jun 16, 2020 3:04:12 PM), , com.sap.install.smp.wizardaction.ExecSilentInstall, dbg, return value: 0
    (Jun 16, 2020 3:04:14 PM), , com.sap.install.smp.wizardaction.ExecSilentInstall, dbg, checkSMPProcesses: command: D:\SAP\MobilePlatform3/Util/SMPProcessCheck.bat
    (Jun 16, 2020 3:04:14 PM), , com.sap.install.smp.wizardaction.ExecSilentInstall, dbg, checkSMPProcesses: arguments:
    (Jun 16, 2020 3:04:15 PM), , com.sap.install.smp.wizardaction.ExecSilentInstall, err, ERROR: return value: 44135
    (Jun 16, 2020 3:04:15 PM), , com.sap.install.smp.wizardaction.ExecSilentInstall, err, ERROR: Upgrade failed
    Process - Alias not found.

    WMIC call failed
    Check that C:\Windows\system32\wbem\wmic.exe exists

    (Jun 16, 2020 3:04:17 PM), , com.installshield.sybaseworkspace1_0.event.dialog.swing.PanelLast, err, java.util.NoSuchElementException
    STACK_TRACE: 14
    java.util.NoSuchElementException


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Environment

  • SAP Mobile Platform(SMP) 3.0.x
  • Windows OS
  • SMP 3.0.17 installer 

Product

SAP Mobile Platform 3.0

Keywords

KBA , MOB-ONP , SAP Mobile Platform on Premise , Problem

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