SAP Knowledge Base Article - Public

2939546 - "Sorry, we couldn't access the datasource..." error in Stories using live data models in SAP Analytics Cloud (SAC)

Symptom

  • The following error occurs in for some users in live data stories:
    "Sorry, we couldn't access the datasource.
    Please contact your administrator
    Error: Error [Server]: (#42208) Can't read the view : _SYS_BIC:t.<id>/<id>::[], reason: Can't read the view : _SYS_BIC:t.<id>/<id>"
  • Error message in the network logs for request URL https://<tenant>.<landscape>.sapanalytics.cloud/sap/bc/ina/service/v2/GetResponse:
    {Messages: [{Type: 2, Number: 42208,…}],…}
    DataSource: {Alias: "", InstanceId: "<>",…}
    Alias: ""
    InstanceId: "<id>"
    ObjectName: "<id>"
    PackageName: "t.<id>"
    SchemaName: "_SYS_BIC"
    Type: "View"
    Messages: [{Type: 2, Number: 42208,…}]
    0: {Type: 2, Number: 42208,…}
    Number: 42208
    Text: "Can't read the view : _SYS_BIC:t.<id>/<id>::[], reason: Can't read the view : _SYS_BIC:t.<id>/<id>"
    Type: 2

Environment

  • SAP Analytics Cloud (Enterprise)
  • Live data sources:
    • SAP HANA
    • SAP BW

Reproducing the Issue

  1. Logon to SAC.
  2. Navigate to a Story.
  3. Notice the error.

Cause

  • The SAC user has no access to the Model used in the Story.
  • As the error returning from the request url for SAC (https://<tenant>.<landscape>.sapanalytics.cloud/sap/bc/ina/service/v2/GetResponse) this issue is not related to the remote system.

Resolution

  1. Assign read permission on Analytic Models for the user's role.
    AND/OR
  2. Share the model(s) used in the Story with the affected users.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-LDC , SAC Live Data Connection , LOD-ANA-LDC-BW , SAC Live Data Connection BW , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem

Product

SAP Analytics Cloud 1.0