SAP Knowledge Base Article - Public

2939023 - Outbound E-mail Monitoring Does Not Show Error Details

Symptom

You are working with the 2005 released feature Outbound E-Mail Monitoring, but you cannot find the details of the errors shown.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Select the Service and Social view.
  3. Under Communication Channels, open the Outbound E-Mail Monitoring.
  4. Select the Errors view.
  5. You can see some errors being indicated but there is no option to check the details.

Cause

As of now, the feature is designed to show that there are errors, but the details are not shown.

Resolution

This is the current expected behavior of SAP Cloud for Customer.

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.

Keywords

email ; upgrade ; new feature ; email error ; email warning ; email monitor ; , KBA , LOD-CRM-SC-EML , Email , How To

Product

SAP Cloud for Customer core applications all versions