BADI BADI_ICT_MAINTAIN_ORDER cannot be implemented as it says SAP Internal:
SAP Solution Manager 7.2 SP08 and lower
SOLMAN, external service desk, integration, ITSM, IT service management, can only be implemented SAP-internally, BADI_ICT_MAINTAIN_ORDER, BEFORE_MAINTAIN, AFTER_MAINTAIN , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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