SAP Knowledge Base Article - Public

2938532 - Invoice Scheduled is Cancelled Even If the Line Item Was Finished With Keep Invoice Requests

Symptom

You observed that Invoice Scheduled is cancelled, however, the Line Item AA (AA represents the Line Item ID for the Invoice Scheduled) is finished with the option of Keep Invoice Requests.

Environment

 SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Contracts view.
  3. Search for XYZ (XYZ represents the Contract ID).
  4. Navigate to the Pricing and Invoicing tab.
  5. Select the Invoice Schedule subtab.
  6. It's possible to see the Invoice Scheduled for Line Item AA with status Cancelled. 

Cause

This happens due to a manual action of changing the status to Finished by clicking on Finish button, then Invoicing. The action of Finish Invoicing was done even though the Invoice Scheduled was still opened.

The Invoice Cancellation option "Keep Invoice Requests" has no influence on this at all since it is only relevant for cancellation of the line item and not for other further action.

Resolution

  1.  Go to the Sales Orders work center.
  2. Go to the Contracts view.
  3. Search for XYZ.
  4. Navigate to the Items tab.
  5. Select the Line Item AA.
  6. Click on Revoke button, and select Invoicing.
  7. Navigate to the Pricing and Invoicing tab.
  8. Select the Invoice Schedule subtab.
  9. Select the Invoice Scheduled for Line Item AA.
  10. Click on Add Date.
  11. Enter the Invoice Schedule with the Date DD.MM.AAAA.

You can then either trigger the creation of the Scheduled Invoice Request for the DD.MM.AAAA manually or wait until the batch job ran over night.

After you can invoice Scheduled Invoice Request for the DD.MM.AAAA. Only then, you should select Finish Invoicing for the Line Item AA.

Keywords

Customer Contract, Scheduled Invoice, Cancellation, Line Item, Finished , KBA , AP-CCP-CC , Customer Contract , AP-CI-CI , Customer Invoice , How To

Product

SAP Business ByDesign all versions