SAP Knowledge Base Article - Public

2937483 - Instance Refresh via IRT fails with errors FAILED_TO_RESTORE_INTEGRATION_SETTINGS

Symptom

Scheduled Instance Refresh fails with errors:

  • FAILED_TO_RESTORE_INTEGRATION_SETTINGS
  • RE_SUBMIT_S2_JOBS_FAILED

Environment

SAP SuccessFactors HXM Suite

Cause

As per Engineering team, these failed refreshes encountered an in RestoreIntegrationSettings activity as a part of IRT refreshes process for S2 jobs.

Job restoration failed due to deleting a job request when a request contains a parent job request id and thereby causing a FK constraint issue.

Resolution

These kinds of job requests data (parent job request id) is not always existing for companies. As a workaround for the meantime, proceed with the manual refresh for this Source & Target company.

A patch has already been created to permanently fix the issue via removing the child job request first before purging parent job request. The patch will be deployed on June 19, 2020. 

Keywords

instance refresh, instance refresh tool, IRT, fail, error, FAILED_TO_RESTORE_INTEGRATION_SETTINGS, RE_SUBMIT_S2_JOBS_FAILED, parent job, job, child job, patch, PTCH-32784, PLS-11698 , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Problem

Product

SAP SuccessFactors HXM Suite 2005