SAP Knowledge Base Article - Public

2937456 - External Learning Users are unable to activate Multiple Profiles on SuccessFactors App

Symptom

After a External Learning User enrolls on the SuccessFactors App the user goes to settings to enable the multiple profile feature and the feature is not displayed to be able to be enabled. 

Environment

SAP SuccessFactors Learning

Cause

This feature is currently not availible for external learning users to enable. 

Resolution

We are looking at improving the External Learning User experience to match that of a standard user for our app.

***The below resolution is a way to get this feature to work for multiple external learners, but as this feature is not supported, this may not work in future updates.***

To have multiple user that include External Learning users for your app, a standard user will need to be the initial user to enroll the device then External Learning Users can enroll as multiple profiles. 

Keywords

iOS, Android, Apple, Droid, LMS.  , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , How To

Product

SAP SuccessFactors Learning all versions