SAP Knowledge Base Article - Public

2937346 - Error when using app Create Tile for Analytics Cloud Story

Symptom

Error when using app Create Tile for Analytics Cloud Story, user get's error:

Error in fetching SAC stories from API {"error":{"code":"BOC_STORY/484","message":{"lang":"en","value":"Connection to BOC system failed"},"innererror":{"application":{"component_id":"CA-GTF-VDM-BOC","service_namespace":"/SAP/","service_id":"BOCSTORY","service_version":"0001"},"transactionid":"47A3C3C18FA947F9AF7505FB3B056EBF","timestamp":"20200615063300.6244890","Error_Resolution":{"SAP_Transaction":"For backend administrators: use ADT feed reader \"SAP Gateway Error Log\" or run transaction /IWFND/ERROR_LOG on SAP Gateway hub system and search for entries with the timestamp above for more details","SAP_Note":"See SAP Note 1797736 for error analysis ( https://service.sap.com/sap/support/notes/1797736) "},"errordetails":[{"code":"/IWBEP/CX_MGW_TECH_EXCEPTION","message":"Connection to BOC system failed","propertyref":"","severity":"error","transition":false,"target":""}]}}}

Environment

  • S/4 Hana Cloud
  • Create Tile for Analytics Cloud Story

Reproducing the Issue

  1. Access Create Tile for Analytics Cloud Story
  2. Attempt to create tile

Cause

If you are trying to integrate a separate SAC with S/4HANA Cloud, it might be a configuration issue.

If you don't have a separate SAC but would like to use the embedded SAC on S/4HANA Cloud, then the app Create Tile for Analytics Cloud Story is not the correct app to be used.

Resolution

If you are trying to integrate a separate SAC with S/4HANA Cloud, please check the solution in the following KBA:

2744415 - Error in fetching SAC stories from API connection to BOC system failed

If you would like to use the embedded SAC on S/4HANA Cloud, please use the app Manage KPIs and Reports instead.

Keywords

Create Tile for Analytics Cloud Story , KBA , CA-GTF-VDM-BOC , BOC Story List , Problem

Product

SAP S/4HANA Cloud all versions