SAP Knowledge Base Article - Public

2936894 - Scheduled DRTM jobs generating empty preview report

Symptom

We have a number of DRTM jobs scheduled but they are generating empty preview reports when there is data to be purged.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Create new DRTM purge via Data Retention Management
  2. Set a schedule for the job
  3. When the job runs, it generates an empty preview report
  4. If you manually run the purge, it purges users

Cause

  • 'Launch immediately' option checks the target population (to be purged users) of the request creator. 
  • 'Scheduled Purge Request' option checks the target population (to be purged users) of the request approver.

Resolution

The full list of permissions required can be found in KBA 2615360 - Data Protection and Privacy - Data Retention Time Management (DRTM) - Master Data Purge for Inactive Users 

The Scheduled purge approver must have all listed permissions assigned to them with the target population of the to be purged users.

See Also

2615360 - Data Protection and Privacy - Data Retention Time Management (DRTM) - Master Data Purge for Inactive Users 

Keywords

DRTM , Empty Preview Report , Scheduled Purge , Manage Users , Data Retention Management , Master Data Purge , Request Approver , Request Creator , KBA , LOD-SF-PLT-DRM , Data Retention Management , How To

Product

SAP SuccessFactors HXM Suite all versions