SAP Knowledge Base Article - Public

2936878 - Error Initiating Background Check:"Error occurred while executing integration center process" - RCM

Symptom

When initiating Background Check for a candidate an Error occurs: "Unable to initiate background check. Error occurred while executing integration center process."

If looking at the server logs, it will contain the following error: "Error invoking query API: while trying to invoke the method java.lang.Object.toString() of a null object returned from java.util.HashMap.get(java.lang.Object)"

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Access an application of a candidate;
  2. Open the Aplication;
  3. Click in Take Action, and "Initiate Background Check";
  4. The error will occur.

Cause

This is caused by the RAL (Read Access Logging) being enabled on the environment.

Resolution

Current Status: Code Fix Completed. This is being PATCHED on the weekend of June 26.

Workardound: The current workaround is to disable Read Access Logging from the instance.

  1. Go to Admin Center, search for "Manage Audit Configuration"
  2. On the tab "Read Audit", turn the switch to OFF.

OBS: This will temporarily disable the Audit from sensitive data.

Keywords

error, background, check, initiate, hashmap, integration, center, process, executing, candidate, unable , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem

Product

SAP SuccessFactors Recruiting all versions