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2936336 - OII restarted automatically

Symptom

Integration Virtual Unit is shut down and restarted automatically

At Microsoft Event viewer appears:

Application: w3wp.exe

Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at System.Buffer.__Memmove(Byte*, Byte*, UInt32)
at System.Buffer._Memmove(Byte*, Byte*, UInt32)
at System.Buffer.Memmove(Byte*, Byte*, UInt32)
at System.StubHelpers.BSTRMarshaler.ConvertToNative(System.String, IntPtr)
at ADODB.StreamClass.WriteText(System.String, ADODB.StreamWriteEnum)
at WicomOII.Message.Parse()
at WicomOII.Message.UpdateFromDatabaseReadContent(System.Data.DataRow, System.Collections.Generic.Dictionary`2<System.String,System.String>, Boolean, Boolean)
at WicomOII.Task.UpdateFromDatabase(Boolean, Boolean, Boolean)
at WicomOII.OIIState.CheckTask(System.String, Byte[], ChatLib.Subscriber, ICI.FolderType, Boolean, Boolean, Boolean, Boolean)
at ChatLib.App.TaskReader()

Faulting application name: w3wp.exe, version: 8.5.9600.16384, time stamp: 0x52157ba0
Faulting module name: MSVCR120_CLR0400.dll, version: 12.0.52519.0, time stamp: 0x5849f912
Exception code: 0xc0000005
Fault offset: 0x0006c1be
Faulting process id: 0x1b44
Faulting application start time: 0x01d6341af23ea4b8
Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll


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Environment

  • SAP Contact Center 7.0
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, e-mail, w3wp.exe, MSVCR120_CLR0400.dll, Exception code: 0xc0000005, Boolean, System.AccessViolationException, OII.ConvertEmail, ConvertEmail , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-EMA-UNI , Obsolete, use: CRM-IC-CHA , Problem

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