SAP Knowledge Base Article - Preview

2936030 - Automatically synchronize with External Service Desk

Symptom

You are using External Service Desk interface to connect SolMan system-External system (third Party tool) or SolMan system-SolMan system. You are using action Automatically synchronize with Ext. Service Desk (method AI_SDK_SYNC_AUTO) and text maintained is not correctly replicated in external system (third party tool or SolMan system).


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

STD_SYNC_AUTO, AI_SDK_SYNC_AUTO, automatically synchronize, keep in sync, ICT_SYSCONF, ICTCONF , KBA , SV-SMG-SUP-IFA , Interface to External Service Desk Application , Problem

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