When an employee refers an existing candidate using the "Refer Friend to Job" feature, the Employee Referral Notification sent to the candidate shows html tag with token instead of text.
Related email trigger: Employee Referral Program Candidate referred to a job requisition (existing candidate)
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Recruiting Management
Reproducing the Issue
1. Go to Careers,
2. Click Select Action > Refer Friend to Job
Employee Referral Notification received shows html tag with token.
This is a coding issue.
The issue occurs when referring an existing candidate. It occurs in the case that the contact email address (contactEmail) of the candidate has changed.
This is a known issue and will be fixed in 2H 2020 release (b2011).
2521176 - 2020 Release Schedule - SuccessFactors - Product Updates
RCM-77337, refer a friend to job, email, candidate, Employee Referral Program, recruiting email triggers , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Bug Filed