SAP Knowledge Base Article - Public

2935191 - Getting error when changing hierarchy level for importing model in SAP Analytics Cloud (SAC)

Symptom

The following error occurs in SAP Analytics Cloud (SAC) when changing hierarchy level for importing model:

  • An internal server error occurred in the SAP Analytics Cloud agent: For input string:“XXX”

Environment

  • SAP Analytics Cloud (Enterprise) 2020.8.9

Reproducing the Issue

  1. Logon to SAC tenant and create a new model on imported connection. (In this case imported BW connection is used)
  2. Select a query and navigate to build query page.
  3. Add a new hierarchy object(dimension).
  4. Click "Select Hierarchy and Drill Level" button.
  5. Change from default "No Hierarchy / Flat Presentation" to any other drill level.
  6. See the following error:
    An internal server error occurred in the SAP Analytics Cloud agent: For input string:“XXX”

Cause

This issue is fixed in  SAC Cloud Agent version 1.0.285.

Resolution

Upgrade SAC Cloud Agent to version 1.0.285+.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-DES , Model, Story Design & Visualizations , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

Product

SAP Analytics Cloud 1.0