You want to edit the Internal Comment from an Invoice Request, but the box is grayed out.
SAP Business ByDesign
Reproducing the Issue
- Go to the Customer Invoicing work center.
- Select the Invoice Requests view.
- Search for the ID ABC (ABC represents the ID of the Invoice Request).
- Click Edit.
- Scroll down to the comments section.
Internal Comment box is grayed out.
Once the status of the document changes to Canceled or Processed, the field becomes disable for editing.
This is the expected system behavior.
An alternative option may be to check the SAP Customer Influence Platform to submit an idea.
2835661 - Internal Comment Not Visible In Project Invoice Request
Invoice Request, Internal, Comment, Grayed, Out , KBA , AP-CI-CI , Customer Invoice , How To