SAP Knowledge Base Article - Public

2934573 - Referral Tracking with ICS - RMK header and footer not displaying - Recruiting

Symptom

When accessing Referral Tracking from Candidate Profile through IAS, RMK header and footer are not being displayed, only the legacy header from RCM.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing
    • Internal Career Site powered by CSB

Reproducing the Issue

  1. Access the instance through IAS
  2. Go to Careers tab
  3. In RMK site, click on My Account
  4. Select View Profile
  5. Select Options
  6. Select Referral Tracking
  7. You will see the regular header from RCM instead of RMK header and footer

Resolution

This is expected behavior from the system since Referral Tracking is a feature only from RCM module.

In case you would like to have such functionality, please submit an Enhancement Request.

Note: In order to go back to SuccessFactors instance from this page, it's necessary to click on My Profile and you will be redirected to Candidate Profile, from there, you can go back to the RMK page and select the option Home Employee

Keywords

referral tracking, header, footer, rmk, legacy header , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions