SAP Knowledge Base Article - Public

2934145 - The integration cannot work with SSO login

Symptom

Error occurs when clicking save button for integration setting between Successfactors and Docusign.

"Invalid credentials / account ID for DocuSign admin account"

Environment

Iintegration  between Successfactors and Docusign

Reproducing the Issue

Click save button for integration setting between Successfactors and Docusign

Cause

The integration cannot work with SSO login since it uses email and password to make the connection.

Resolution

SSO should be turned off for integration users.

Further info:

https://support.docusign.com/en/guides/org-admin-guide-user-login-policy

Keywords

KBA , XX-PART-DSN , SAP Signature Management by DocuSign , Problem

Product

SAP SuccessFactors Recruiting 1911