SAP Knowledge Base Article - Public

2933872 - SAP Roambi not working on Android Phone

Symptom

When opening SAP Roambi App on some Android devices the App freezes on open

Environment

- Roambi Cloud

- Android 9 / 10

Reproducing the Issue

Open the App

Cause

This issue is caused by an update from Google Chrome on Android (version 83.0.4103.96 on June 2 2020)

Resolution

WORKAROUND: 

- reinstall chrome browser on Android with a version older than 83.0.4103.96 or uninstall all the updates to Google Chrome on the Android device

- use the Android Web Browser to access roambi cloud (e.g. https://business.roambi.com/analytics/client or https://eu.roambi.com/analytics/client)

Keywords

KBA , BI-ROM-CLD-SRC , Roambi Cloud Service , BI-ROM-APP-AND , Roambi analytics Android app , Problem

Product

SAP BusinessObjects Roambi, cloud edition 71