- Interaction record to document a customer interaction is missing
- Navigation to interaction record work center fails - instead of Interaction Record Workcenter, the activity work center is used.
- SAP Customer Relationship Management
- SAP enhancement package for SAP CRM
KBA , CRM-IC-UNI , Agent Inbox , CRM-IC-EMS-AUT , Automated Rule Processing , CRM-S4-IC-EMS , S4CRM: E-Mail Response Management System , CRM-S4-IC-UNI , S4CRM: Agent Inbox , Problem
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