You would like to use a Custom Recipient Determination with notifications workflow rules.
SAP Cloud for Customer
Workflow Rule; Workflow; Notification; Recipient Determined with Custom Logic; BADI; GetServiceRequestResponsibilityForWorkflow; Service; Tickets; C4C; , KBA , LOD-CRM-SRP , Service Request Processing , How To
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.