SAP Knowledge Base Article - Public

2933278 - How to manually complete the sales order

Symptom

You wanted to know how to change status of  sales order from in process  to completed where delivery is done partially or not done at all.

Environment

SAP Business ByDesign

Reproducing the Issue

  1.  Go to Sales order work center
  2.  Go to Sales orders view
  3.  Search and select respective Sales order
  4.  You will see the status is In process

Cause

  If in you case the delivery is done partially or is not done yet  at all and you may decided to not do delivery for the remianing/full quantity for some business reason and thus want to cancel the remaining/full quantity .

Resolution

 Steps to complete sales order:

  1.  Go to Sales order work center
  2.  Go to Sales orders view
  3.  Search and select respective Sales order
  4.  Go to items tab
  5.  Go to field Reason for Rejection
  6.  Choose relevant reason

This will cancel the open quantity that is not delivered and respectively cancel the not invoiced quantity along with cancellation of respective customer demand.

Keywords

Sales order not completed,  how to complete delivery and invoicing of sales oder,cancel open quantity of sales order, , KBA , cancel sales order , close sales order , SRD-SRM-PRO , Purchase Requests and Orders , AP-SLO , Sales Order Processing , Problem

Product

SAP Business ByDesign all versions