SAP Knowledge Base Article - Public

2932822 - The Action Release to ERP is Not Available in the Ticket Screen.

Symptom

The Action "Release to ERP"  is Not Available in the Ticket Screen.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service Work Center.
  2. Go to the Tickets view.
  3. Select a Ticket and click on Edit.
  4. Go to Service and Repair facet.
  5. Go to Items section.
  6. Choose Action (gear wheel).

 You will see the action "Release to ERP"  is not available.

Cause

You need to maintain communication arrangement Creation of Ticket Follow Up Document in SAP Business Suite. Only if this communication arrangement is maintained, the function becomes visible in the UI.

Resolution

To enable the action, you need to maintain communication arrangement "Creation of Ticket Follow Up Document in SAP Business Suite" using the steps mentioned below.

  1. Go to Administrator Work Center
  2. Open General Settings link 
  3. Click on the link "Communication Arrangements"
  4. Click on "New"
  5. Add the Communication Scenario -> Creation of Ticket Follow Up Document in SAP Business Suite
  6. Click in Finish button

 The action "Release To ERP" will be available in the UI.

Keywords

KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem

Product

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