SAP Knowledge Base Article - Public

2932674 - Phone call checkbox greyed out in Outlook Addin ribbon

Symptom

When you try to create an Appointment from Outlook, the Phone call checkbox is always greyed out.

Environment

MS Outlook and SAP Cloud for Customer

Reproducing the Issue

  • Open Outlook--> New Items--> Appointment.
  • Phone call checkbox greyed out.

Cause

There is a C4C setting that needs to be enabled from via Admin Settings along with one step in Outlook Addin.

Resolution

  • Navigate to Administrator--> General Settings-->Microsoft Outlook.
  • "Enable download of Phone Calls" under Sync Settings.
  • After doing this, press the Reset button on the Settings screen of the Addin.

Keywords

KBA , phone call checkbox , phone call greyed out , outlook addin appointment , phone call disabled , outlook addin phone call , LOD-CRM-GW-OUT , Outlook , How To

Product

SAP Cloud for Customer add-ins all versions