SAP Knowledge Base Article - Public

2932548 - How to enable and configure Terms of Service for internal and external SAP Jam users

Symptom

  • How to enable/disable Terms of Service for external SAP JAM Mobile users
  • How to enable/disable Terms of Service for internal SAP JAM Mobile users
  • How to edit/configure Terms of Service for SAP JAM Mobile

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP JAM Collaboration 

Resolution

The Compliance and Security > Custom Terms of Service page allows you to create a customized Terms of Service agreement for the users of your organization's SAP Jam Collaboration service that they will be required to accept the next time that they log in before they can continue to use your organization's SAP Jam service.

 

How to Configure External Terms of Service (End User License Agreement):

  1. Go to the SAP Jam Admin console and select Compliance and Security > Terms of Service from the left side navigation.
    A message stating that "No external user Terms of Service has been defined for <company_name>" of the current Terms of Service agreement may display.

  2. Click Create External User Terms of Service.
    A simple HTML editor displays, which will either be blank or contain the text of the current External User Terms of Service agreement notification.

  3. Enter the text for the External User Terms of Service agreement notification and format as needed.
  4. When you are satisfied with the document, click Save

How to Configure A Custom Terms of Service for internal users (End User License Agreement):

  1. Access the Admin console and select Compliance and Security > Custom Terms of Service from the left navigation sidebar.
    The Custom Terms of Service page displays. Either a message stating that "No custom Terms of Service has been defined for <company_name>" or the current custom Terms of Service agreement displays.
    Custom Terms of Service section
    Custom Terms of Service section

  2. Click Edit Terms of Service.
    A simple HTML editor displays, which will either be blank or contain the text of the current custom Terms of Service agreement notification
    Custom Terms of Service editor

  3. Enter the Custom Terms of Service agreement notification and format it as required.
  4. When you are satisfied with the document, click Save.

    The new or revised Custom Terms of Service notification is saved, and users will be required to accept it the next time that they log in to your organization's SAP Jam service before they can continue using it.

Important disclaimers:

  • JAM App already have it's own End User License Agreement (EULA), which is shown differently for each OS:
    • iOS: since Apple's App Store already display it directly in the store before the download, it's not shown when activating the app in de device;
    • Android: Google's Play Store doesn't to the same, therefore, JAM App will display it directly in the app when activating it.
  • Therefore, please note that there can be two EULAs you may have to accept: App's one and another one that can be configured by your company.

See Also

Configure External User Terms of Service

Configure a Custom Terms of Service

Keywords

terms of service, end user license agreement, contract, agreement, accept, internal, external, custom, configure, license, service, eula, mobile, sap jam, configuration, html, edit, enable, disable, terms , KBA , LOD-SF-JAM-MOB , Mobile App Issues , How To

Product

SAP Jam Collaboration all versions