SAP Knowledge Base Article - Preview

2932205 - Unable to refresh Neo subaccount certificate on Cloud Connector

Symptom

  • When trying to refresh a Neo subaccount certificate on SAP Cloud Connector, you get the following error:

An error occurred when trying to connect. See ''Log And Trace Files'' and in particular ljs_trace.log for details.

  • In the logs, the following error is written:

#ERROR#com.sap.scc.ui#http-bio-8443-exec-7# #SCC handshake failed: 401 - Unauthorized
com.sap.scc.servlets.SccHandshakeException: SCC handshake failed: 401 - Unauthorized


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Environment

  • SAP Cloud Connector
  • SAP Cloud Platform, Neo environment

Product

SAP Cloud Platform 1.0

Keywords

SCC, SCP, IAS, trust, certificate, update , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-NEO-SEC-IAM , Authentication, Authorization(Cloud Platform Neo) , Problem

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