Scheduled ticket workflow rule is not triggered and you find Cancellation Reason Code: Activation Occurs in The Past.
SAP Cloud for Customer
Reproducing the Issue
Go to the Administrator work center.
Go to the Workflow Rules view.
- Find and select the affected scheduled workflow rule.
Click More and select Rule Schedule.
See the Status is Canceled and Cancellation Reason Code is Activation Occurs in The Past.
Activation Occurs in The Past means that at the point of time when conditions for the rule are sufficed, the current time is greater than the calculated Activation Time.
For example: you defined a rule to be executed 2 minutes after Created On. Current time is 12:00. Now, if the conditions suffice at 12:05, this time would be greater than the activation time [Created On + 2 Minutes = 12:02]. Such rules are marked as Canceled with the Cancellation Reason as Activation Occurs in The Past.
This is an expected system behavior to cancel the schedule rule if activation occurs in past.
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