SAP Knowledge Base Article - Preview

2931746 - Reselling agreement for On-Premise solutions between SAP SE and ClickSoftware has been terminated

Symptom

SAP SE and ClickSoftware mutually agreed to terminate their On-premise reseller agreement by March 31, 2021, triggered by the acquisition of Clicksoftware by Salesforce.com. Support and maintenance offerings from SAP and ClickSoftware will continue until December 31, 2023 providing a three year transition window. After that date, SAP support for the on-premise ClickSoftware products will end. Customers are advised to look for alternative solutions during the three year  transition period, and SAP can assist evaluation of SAP’s alternative Field Service Management solutions.


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Environment

  • SAP Workf. Sched. & Opt. by ClickSoftware - Anal.&Sched., upgr.basic to adv.
  • SAP Workf. Sched. & Opt. by ClickSoftware - Analyze & Schedule, adv. ed.
  • SAP Workf. Sched. & Opt. by ClickSoftware - Analyze & Schedule, basic ed.
  • SAP Workf. Sched. & Opt. by ClickSoftware - Forecast & Plan
  • SAP Workf. Sched. & Opt. by ClickSoftware - Realtime Service
  • SAP Workf. Sched. & Opt. by ClickSoftware - Roster, adv. ed.
  • SAP Workf. Sched. & Opt. by ClickSoftware - Roster, basic ed.
  • SAP Workf. Sched. & Opt. by ClickSoftware - Roster, upgr. basic to adv.

Product

SAP Workforce Scheduling and Optimization 1.0 by ClickSoftware ; SAP Workforce Scheduling and Optimization 2.0 by ClickSoftware ; SAP Workforce Scheduling and Optimization 2.1 by ClickSoftware ; SAP Workforce Scheduling and Optimization 2.1.10 by ClickSoftware ; SAP Workforce Scheduling and Optimization 2.1.2 by ClickSoftware ; SAP Workforce Scheduling and Optimization 2.1.3 by ClickSoftware ; SAP Workforce Scheduling and Optimization 2.1.5 by ClickSoftware ; SAP Workforce Scheduling and Optimization 2.1.6 by ClickSoftware ; SAP Workforce Scheduling and Optimization 2.1.7 by ClickSoftware ; SAP Workforce Scheduling and Optimization 2.1.9 by ClickSoftware ; SAP Workforce Scheduling and Optimization 2.2 by ClickSoftware ; SAP Workforce Scheduling and Optimization 2.3 by ClickSoftware

Keywords

KBA , XX-PART-CLK-WSO , SAP Workforce Scheduling and Optimization by ClickSoftware , Problem

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