SAP Knowledge Base Article - Public

2931578 - Farewell message issue - Offboarding

Symptom

When you try to complete the farewell message using a date in the past, you got a "success" message but the task is not completed. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Offboarding dashboard;
  2. Try to complete the farewell message for some candidate using some date in the past;
  3. You'll see a success message, however when you go to the Offboarding dashboard the task remains as incompleted.


Cause

This is an exepected behavior, the message delivery cannot be null or in the past.

Resolution

Assign the current date or a date in future for this task. Onboarding engineering team is evaluating to include an error message in the UI (in future releases).

Keywords

farewell, message, success, offboarding, 2.0 , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding

Attachments

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