SAP Knowledge Base Article - Preview

2931312 - Focused Build: Simple IT Request - No long text shown in the request in My Request app

Symptom

You are using the Simple IT Request functionality of Focused Build. When creating a request from the Service Catalog app you notice that the texts like short text and long text from the request template are not copied.

Then when adding a short text and a long text, the long text is not shown in My Request app, although the long text can be displayed when opening the request in CRM Web UI.


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Environment

SAP Solution Manager 7.2, Focused Build ST-OST SP04

Product

Focused Build and Focused Insights for SAP Solution Manager all versions ; SAP Solution Manager 7.2

Keywords

simple IT request, IT simple request, text , KBA , SV-SMG-OST-FB-SUP , ITSM Extensions , Problem

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