SAP Knowledge Base Article - Public

2931273 - Payment Information data doesn't flow from RCM to Onboarding

Symptom

Map payComponentRecurring or payComponentNonRecurring in Recruit-to-Hire Data Mapping, but data doesn't flow from RCM to Review New Hire Data or Manage Pending Hires.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Map payComponentRecurring or payComponentNonRecurring in Recruit-to-Hire Data Mapping
  2. Data is well maintained in RCM
  3. Open Review New Hire Data or Manage Pending Hires, found no record of payment

Cause

Scenario 1: all fields are blank

Variant Code contains space or other special character.

Currently the application doesn't support special character except for digits, letters and hyphen as below:

[0-9a-zA-Z-]+

Scenario 2: only one or two fields are blank

Some rules on Pay Component would block the data.

Resolution

Scenario 1:

Select a proper variant with only digits, letters and hyphen in Recruit-to-Hire Data Mapping.

Scenario 2:

Please add condition to exclude Onboardees.

If you have no idea which rule please kindly raise a ticket.

@Support Engineer please check internal KB0030457

Keywords

payment, payComponentRecurring, payComponentNonRecurring, mapping, Variant, amount, pay , KBA , LOD-SF-OBX-RCM , Integration RCM , How To

Product

SAP SuccessFactors Onboarding all versions