SAP Knowledge Base Article - Public

2931035 - How To Take Network Trace?

Symptom

How to take Network Trace when you observe performance issue in your system?

Environment

SAP Cloud For Customers

Resolution

  1. Download the SAP Network Data Collection.zip file from this KBA and save on your desktop.
  2. Unzip the file on your local computer folder and run the SAPNetworkDataCollection.exe file.Tenant screen.JPG
  3. Enter "myXXXXXX" (Represents system URL) and click on OK.
  4. You can see the Network Data collection is In Process.Network data collection is in process.JPG
  5. Once it finishes the popup will disappear and the Network data file(.txt) is ready. 
  6. The result file will be located in the folder where you have unzipped the file with the name "SAPNetworkCollection.”Date&Time”.”ComputerName”.txt.
  7. Upload this text file in the incident and send back to SAP. 

Keywords

How To Take Network Trace, Network trace, Network data collector, Network issue,
, KBA , LOD-CRM-PRF , Performance , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 1305 (old) ; SAP Cloud for Customer core applications 1308 (old) ; SAP Cloud for Customer core applications 1311 (old) ; SAP Cloud for Customer core applications 1402 (old) ; SAP Cloud for Customer core applications 1405 (old) ; SAP Cloud for Customer core applications 1408 (old) ; SAP Cloud for Customer core applications 1411 (old) ; SAP Cloud for Customer core applications 1502 (old) ; SAP Cloud for Customer core applications 1505 (old) ; SAP Cloud for Customer core applications 1508 (old) ; SAP Cloud for Customer core applications 1511 (old) ; SAP Cloud for Customer core applications 1602 (old) ; SAP Cloud for Customer core applications 1605 (old) ; SAP Cloud for Customer core applications 1608 (old) ; SAP Cloud for Customer core applications 1611 (old) ; SAP Cloud for Customer core applications 1702 (old) ; SAP Cloud for Customer core applications 1705 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Cloud for Customer core applications 1802 (old) ; SAP Cloud for Customer core applications 1805 ; SAP Cloud for Customer core applications 1808 ; SAP Cloud for Customer core applications 1811 ; SAP Cloud for Customer core applications 1902 ; SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer, core applications 2.0 (old) ; SAP LE APPLICATIONPLATFORM 1.0 ; SAP LE APPLICATIONPLATFORM 1.5

Attachments

SAP Network Data Collection.zip